Privacy Policy

At Divvia, we believe in keeping life simple and stylish—and that philosophy extends to how we handle your privacy when you shop for our premium camera bags, luggage, and accessories. This Privacy Policy reflects our commitment to protecting personal data and the choices we offer regarding how your data is used. We encourage you to learn more about how we safeguard your information and how you can exercise your rights.
This Privacy Policy (“Privacy Policy“) describes how Divvia, doing business as Divvia, collects, uses, and maintains your Personal Information at sales@divvia.com. It also explains your legal rights concerning that information. We are the data controller of your information collected through our website.
By using the website or services, you confirm that you have read and understood this Privacy Policy and our Terms (collectively referred to as the “Agreement“). The Agreement governs the use of divvia.com.

What Private Data Do We Collect?

When registering on our website or purchasing products, you may be asked to enter specific details to enhance your shopping experience and facilitate order fulfillment.
Personal Data: Information that can specifically identify you, including your name, email address, telephone number, billing address, and mailing address. Your decision to disclose this data is entirely voluntary.
Financial Data: Information related to your payment methods, such as credit card or bank transfer details. We collect financial data to enable you to purchase, return, or exchange products. All payment transactions are securely processed through third-party, PCI-DSS compliant gateway providers (such as PayPal and major credit card processors). We do not directly store or process full credit card numbers on our servers.
Log and Usage Data: Diagnostic, usage, and performance information that our servers automatically collect when you access our Website. This includes your IP address, browser type, pages viewed, and date/time stamps.
Device Data: Information about the computer, phone, or tablet used to access the Website, including operating system and hardware model.

How Do We Use Your Information?

We process personal data to operate, improve, understand, and personalize our services. We use personal data for the following purposes:
To fulfill and deliver your orders, process payments, arrange shipping, and handle returns.
To enhance and personalize your online shopping experience.
To communicate with you regarding service announcements, updates, and customer support inquiries.
To send you promotional materials, newsletters, and special offers (only if you have opted in).
To compile anonymous statistical data and analyze trends to improve our website and product offerings.
To detect, prevent, and address technical issues, illegal activity, fraud, and abuse.
To comply with legal obligations and respond to law enforcement requests as required by applicable law.
We will not collect additional categories of Personal Data or use the collected Personal Data for materially different, unrelated, or incompatible purposes without providing you with notice.

How We Use Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Strictly Necessary Cookies: Required for the website to function (e.g., shopping cart, secure login) and cannot be turned off.
Functional Cookies: Enable enhanced functionality and personalization.
Performance Cookies: Allow us to count visits and traffic sources to measure and improve site performance.
Targeting Cookies: Set through our site by advertising partners to build a profile of your interests and show you relevant adverts on other sites. Note: Under certain US State laws, the use of Targeting Cookies may be considered “sharing” your personal information for cross-context behavioral advertising.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

U.S. State Privacy Rights (Including California, Nevada, and Others)

Depending on your U.S. state of residence (including but not limited to California, Colorado, Connecticut, Utah, Virginia, and Texas), you may be granted specific rights regarding your personal information under comprehensive state privacy laws (such as the CPRA, VCDPA, CPA, etc.):
Right to Know and Access: You have the right to request information about the categories and specific pieces of personal data we have collected about you.
Right to Delete: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
Right to Correct: You may request that we correct inaccurate personal data that we maintain about you.
Right to Opt-Out of Sale or Sharing: We do not traditionally “sell” personal information for monetary value. However, sharing data via Targeting Cookies for cross-context behavioral advertising may be considered “sharing” under California’s CPRA. You have the right to opt-out by clicking the “Do Not Sell or Share My Personal Information” link located in the footer of our website.
Right to Limit Use of Sensitive Personal Information: You have the right to direct us to limit our use of your sensitive personal information to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer.
Right to Non-Discrimination: We will not discriminate against you (e.g., by denying goods or charging different prices) for exercising any of your privacy rights.
Nevada Residents: You have the right to opt-out of the sale of certain Personal Data. You can exercise this right by emailing sales@divvia.com with the subject line “Nevada Do Not Sell Request.”
To exercise your rights, please submit a request to sales@divvia.com. We may need to verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf.

GDPR – European Economic Area (EEA) and UK Rights

If you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), your data is protected under the General Data Protection Regulation (GDPR) and UK GDPR. Divvia acts as a Data Controller for the personal data of our consumers.
Legal Basis for Processing: We process your data based on the performance of a contract (e.g., fulfilling your order), our legitimate business interests (e.g., fraud prevention, site improvement), or your explicit consent (e.g., email marketing).

Your GDPR Rights:

Right of Access: Request copies of your personal data.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): Request deletion of your personal data under certain conditions.
Right to Restrict Processing: Request the suspension of the processing of your data.
Right to Data Portability: Request the transfer of your data to another organization or directly to you in a machine-readable format.
Right to Object: Object to our processing of your personal data, particularly for direct marketing purposes.
To exercise these rights, please contact us at sales@divvia.com.

International Data Transfers

The servers for our platform are located in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S. By using our services, you consent to the transfer of your information to our facilities and to those third parties with whom we share it as described in this Policy. We utilize appropriate safeguards, such as Standard Contractual Clauses, to ensure your data is protected internationally.

How Do We Protect Your Information?

We implement industry-accepted administrative, physical, and technology-based security measures to protect against the loss, misuse, unauthorized access, and alteration of personal information. Your sensitive and credit card information is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed through trusted gateway providers. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

CAN-SPAM Act & Opt-Out

To maintain compliance with CAN-SPAM, we agree to:
Not use untrue or misleading subject lines or email addresses.
Identify promotional messages as an advertisement.
Include the physical address of our business.
Honor opt-out/unsubscribe requests promptly.
Allow users to unsubscribe using the link at the bottom of every promotional email.
If at any time you want to unsubscribe from receiving future emails, follow the instructions at the bottom of the email or contact us at sales@divvia.com.

SMS / MMS Text Message Marketing Program

Your privacy is extremely important to us. We will only use the information you provide through the SMS Program to transmit your mobile messages and respond to you.
We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers collected through the program to any third party.
We may disclose information as necessary to satisfy legal requirements or to protect our rights.

Children’s Privacy (COPPA)

Our website and products are not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If you become aware that a child has provided us with personal data, please contact us immediately so we can take steps to remove such information.

Governing Law and Jurisdiction

This website originates from the United States. The laws of the United States, without regard to its conflict of law principles, will govern these terms. Any disputes arising out of these terms shall be submitted to the exclusive jurisdiction of the United States courts.

Changes to This Privacy Notice

We may update this Privacy Policy from time to time to reflect technological advancements or legal requirements. We will alert you to significant changes by placing a notice on our website or by sending an email. Your continued use of the Services after any changes constitutes your acceptance of the revised Privacy Policy.

Contacting Us

If you have questions about this Policy or wish to exercise your privacy rights, please contact us at: sales@divvia.com